Gorivo Terms & Conditions

Effective date: 27 September 2026

1. Who provides Gorivo

Gorivo is provided by Roscoe Software Ltd, a company registered in England and Wales under number 17169518, whose registered office is 2 Station Road, Nafferton, Driffield, England, YO25 4LT. Contact admin@gorivo.co.uk for support, complaints or questions about these terms.

These terms cover the Gorivo apps, websites and related services. Read them with our Privacy Policy and Cookie Policy, which explains how personal information is handled. A privacy notice is not a substitute for any specific consent we need from you.

2. Your account and eligibility

You must be at least 18 to use Gorivo.

Give accurate account information, keep your sign-in details secure, and use only accounts and connected services you are authorised to access. Tell us promptly if you believe your account has been compromised. You remain responsible for your use of the service, but these terms do not make you responsible for failures caused by us.

Gorivo grants you a personal, non-exclusive licence to use the service for its intended purposes while you comply with these terms. Ownership of the app and its underlying software remains with us or our licensors. Open-source and third-party materials remain subject to their own licences.

3. Fitness, nutrition and supplement information

Gorivo helps you record and plan exercise, food, activity and progress. It is not a medical device, emergency service, doctor, dietitian or a substitute for individual professional advice. It does not diagnose, treat or prevent a disease or prescribe medication.

Calorie expenditure, nutritional values, BMI, body composition, targets, progress labels and training suggestions are estimates or calculations based on available information. Food databases, smart scales, connected devices and user entries can be incomplete or wrong. A successful sync does not establish that a measurement is accurate.

Auto progression and adaptive calorie targets use the records and preferences you provide. Suggestions or target changes may be unsuitable if entries are incomplete or inaccurate. Review changes, correct your records and disable these options if you prefer manual control. Changes to nutrition targets apply prospectively rather than rewriting your historical targets.

Choose loads, repetitions and activity appropriate to your ability and circumstances. Stop if you experience pain, dizziness or unusual symptoms and obtain appropriate help. Seek qualified advice where you have an injury, health condition, pregnancy-related needs, an eating disorder, or questions about medication and supplements. Do not use the app to replace emergency care.

Check actual product labels, quantities, allergens and preparation instructions. Recipes and suggestions do not guarantee allergen safety or freedom from cross-contamination. Supplement records and reminders are organisational tools; their availability does not endorse a product or establish a safe dose. Notifications are not suitable for time-critical medical treatment.

These limits explain the service; they do not exclude legal responsibilities that cannot lawfully be excluded.

4. Existing beta assistant connections

New AI assistant connections and in-app AI conversations are not part of the first public release. This section applies only if you still use an existing authorised beta connection.

AI can produce inaccurate, incomplete or unsuitable responses. Review each proposed workout, recipe, meal schedule or setting change before approving it, including exercise suitability, quantities, dates and destination. You can decline a proposal. Do not treat fluent or confident wording as verification.

Some features use context from your Gorivo records or information you provide. The Privacy Policy explains the processing involved. External assistants such as ChatGPT have separate terms and privacy settings. Connecting one does not include a subscription to it or promise that it will always be available.

Connecting an assistant does not bypass Gorivo subscription limits: applying a proposal that uses a paid feature may require the relevant Train or Fuel plan. We may apply proportionate security and abuse-prevention controls. AI usage does not give us permission to publish your records.

5. Your content and sharing

You retain rights in content you create. You grant us a non-exclusive licence to host, copy, process, display and transmit it only as reasonably needed to provide, maintain and secure the service and carry out your sharing choices. This licence does not transfer ownership or authorise unrelated advertising use of private health records.

Post or upload only content you own or have permission to use, including photographs, recipes and imported files. Respect other people's privacy and intellectual property. Do not upload someone else's private health information without proper authority.

Check audience settings and workout auto-posting preferences. Public posts, profile information, shared links and collaboration invitations can make content available to other people. Recipients may save or copy it. A shared planner lets authorised participants access and, where supported, change shared entries. Removing access cannot retrieve independent copies already made.

Saving another user's shared workout or recipe to your own library does not transfer copyright or authorise commercial redistribution. A gym name, photo or caption may reveal information about your routine or location even when precise coordinates are not shown.

6. Acceptable use and moderation

Do not use Gorivo to harass, threaten, impersonate or exploit others; publish unlawful or discriminatory abuse; disclose private information without authority; distribute sexual exploitation material; infringe rights; send spam or scams; or promote dangerous conduct as verified professional advice.

Do not interfere with security, bypass access or usage controls, scrape private information, misuse invitations or connected-assistant access, or attempt to obtain another user's account data. Security research should avoid accessing personal records or disrupting the service and should be reported to admin@gorivo.co.uk.

You can report concerns through available reporting controls or by contacting us. We may investigate, restrict visibility, remove content or suspend access where reasonably needed to enforce these terms, protect users or comply with law. Where appropriate, we will explain the action and provide a way to contact us to challenge a mistake. Immediate action may be necessary for serious risks, and disclosure may be limited where required by law or security.

7. Paid plans, renewals and cancellation

Gorivo offers Free, Train, Fuel and Train + Fuel access. Free includes limited numbers of saved routines and recipes; paid memberships unlock the features shown on the purchase screen. Monthly and annual options are separate billing periods. A free account is not a free trial of a paid plan unless a trial is expressly offered at purchase.

Where paid plans are offered, the purchase screen identifies the price, currency, billing period, included features, trial conditions and any usage allowance. Taxes and mandatory charges must be disclosed as required. These terms do not commit you to any price or subscription merely by using a beta.

Subscriptions renew only on the terms disclosed and agreed at purchase. Manage an Apple or Google subscription through the store used to buy it and cancel before its stated renewal deadline to avoid the next charge. Deleting Gorivo, closing an account or cancelling a health connection does not itself cancel a store subscription. Cancellation ordinarily stops future renewal while access continues for the paid period, subject to the applicable purchase terms.

When paid access expires, paid features become unavailable and Free creation limits apply. Your workout history is retained. Existing routines and recipes are not deleted merely because a subscription ends; you may be unable to create more while at or above the Free limit. Deleting your account is a separate, permanent action.

For iOS downloads, Apple’s Standard End User Licence Agreement also applies to the app licence. Apple handles App Store billing and refund requests under its applicable rules. Gorivo support can help investigate access issues but cannot cancel an Apple subscription on your behalf.

Refunds and any cooling-off or cancellation rights depend on the purchase and applicable consumer law. You retain statutory rights where a service or digital content is faulty, not as described or otherwise fails legal requirements. Starting immediate digital supply removes a cancellation right only where the law permits it and the required express consent and acknowledgement have been obtained. There is no blanket no-refunds rule in these terms.

We will notify you of applicable price or material plan changes with the notice and choices required by law and the app store. Do not enter card details into chat or send them to support.

8. Beta testing, availability and third-party services

Beta versions may contain unfinished features, inaccurate calculations, sync problems or data loss. Keep copies of records that matter to you and avoid relying on a beta for essential health needs. You can report problems to admin@gorivo.co.uk or through TestFlight feedback. Beta access may expire or be withdrawn; this does not remove consumer rights that apply.

Health stores, food catalogues, maps, sign-in providers, AI providers, app stores and sharing apps are independent services. Availability, permissions and their own terms can affect integrations. We do not promise uninterrupted access, delivery of every reminder or compatibility with every device. We remain responsible for our own legal obligations and the care and skill required in supplying our service.

We may update the service for security, compatibility or improvements. We will give reasonable notice of material changes or discontinuation where practicable, and any legally required remedies for affected paid services.

9. Ending use and handling your information

You may stop using Gorivo at any time. Use Settings → Account → Delete account to permanently delete your account, or contact admin@gorivo.co.uk for help. There is no recovery window after confirmation. We may verify ownership before acting. The Privacy Policy explains retention and data rights. Signing out or uninstalling does not erase cloud records or cancel a subscription.

We may terminate or suspend access for a serious or repeated breach, legal requirements or a material security risk. Where reasonable, we will explain the issue and allow you to put it right. We will not use this clause to avoid refund or other obligations imposed by consumer law.

10. Responsibility and your consumer rights

We are responsible for foreseeable loss and damage caused by our breach of these terms or failure to use reasonable care and skill, subject to applicable law. We are not responsible for losses that were not reasonably foreseeable when the contract was made or for losses caused solely by matters outside our responsibility.

Gorivo is supplied for personal use. We do not accept liability for business losses arising from commercial use unless separately agreed and permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or right that cannot legally be excluded or limited. Nothing makes you waive statutory quality, refund, cancellation or data-protection rights.

11. Complaints, law and changes to these terms

Contact admin@gorivo.co.uk with a complaint and enough information for us to investigate. You do not have to agree to private arbitration or give up access to a court to use Gorivo.

These terms are governed by the law of England and Wales, without depriving consumers elsewhere of mandatory protections available where they live. Consumers in Scotland or Northern Ireland may bring proceedings in their local courts; consumers elsewhere retain any mandatory jurisdiction rights.

We will publish dated updates and give appropriate notice of material changes. If a material change affects a paid contract, your cancellation and other statutory rights remain. If a clause is unenforceable, the rest continues to apply so far as lawful. Nobody other than you and us obtains contractual enforcement rights under these terms unless the law requires otherwise.